Refund policy

REFUND POLICY

We want you to love your order. If something isn't right, we'll make it right.

Damaged, Defective, or Wrong Item
If your order arrives damaged, defective, or is not what you ordered, email us within 14 days of delivery at thefreshfindshop@gmail.com. Please include your order number and a photo of the item. We'll send a free replacement or give you a full refund. You do not need to send the item back.

Size and Appearance
Please review the product description and any available measurements before ordering, especially for items marked MINI or small. Exact dimensions are not available for every product, and sizes may vary in assorted packs. An item that matches the size on its product page is not considered damaged or wrong. Some squishies are handmade, so small bubbles, marks, or slight color variations may occur and are not considered defects.

Lost or Late Orders
If your order has not arrived within 30 days of purchase, email thefreshfindshop@gmail.com with your order number. We will review the tracking information and investigate with the supplier or carrier. If tracking shows delivered but you have not received the package, please confirm your shipping address and check with household members and neighbors. A delivery scan alone does not automatically disqualify your claim. If the package is confirmed lost or undelivered, we will send a replacement or issue a full refund. If delivery remains disputed, we will review the available evidence and explain the resolution to you. This process does not limit your rights under applicable law.

Change of Mind
We are unable to accept returns for change of mind once an order has shipped. If you need to cancel, email us as soon as possible. We can cancel and fully refund any order that has not shipped yet.

Refund Timing
Approved refunds go back to your original payment method within 5 to 10 business days. Your bank may take a few extra days to post it.

Questions
Email us anytime at thefreshfindshop@gmail.com.